Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include:
- Knowledge base and self service portal
- Customer portal
- Automations: event triggers, automatic automation, macros
- Gamification - quests
- Multi-language
- Satisfaction surveys
- Custom domain mapping
- Customizable themes
- Customizable ticket, customer and company forms
- Service level agreement - SLA
- Business hours
- Ticket scheduler
- Multiple products and brands
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We provide a way to track progress of many different tools developers use and turn it into an achievements and leaderboard based game. It makes work at a software company similar to playing multiplayer game. Our test group showed that developers (especially those who consider themselves gamers) gain extra productivity......
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