Top 15 OTRS ITSM Alternative and Similar Softwares | Dec 2024

1. iET ITSM

iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.With additional modules for ITIL process analysis and optimization, Smartphone accessibility, phone system integration, and entitlement-based software asset management, iET...... TpSort Score | 1,980,000

2. HelpMaster

If your business needs to log, track, manage, automate and escalate support issues, then please read on.HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite. Priced to be affordable, and packed with features that scale to any size...... TpSort Score | 185,000,000

3. unitworx

Get awesome tools for IT Inventory Management, Ticketing, Monitoring - all in one system! unitworx is a fully-integrated IT Service Management Software that provides everything that IT teams and IT companies need to be successful. DOCUMENTATIONThe IT asset management Tool simplifies tracking IT assets in your network and gives you...... TpSort Score | 233,000

4. LanDesk Service Management

LANDesk® Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other service-related business risk. The solution enables organizations to take advantage of full...... TpSort Score | 53,600,000

5. BlueFolder

Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage service requests, and quickly invoice....... TpSort Score | 191,000,000

6. Clientele ITSM

Have you ever implemented a tool for your IT organization that seemed to have everything you needed in functionality, but the implementation wasn’t as successful as you planned?Our consultants have seen many organizations like this. A lot of time and money was spent choosing and implementing a tool, with poor...... TpSort Score | 57,200,000

7. Vivantio

The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.The Platform supports core service management features and a host of tools to allow you collaborate and support your end-customers and future-proof your investment to ensure that the system...... TpSort Score | 28,500,000

8. iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes...... TpSort Score | 5,650,000

9. Directly

On-demand customer service apps for fast-growing companies.Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out. Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and...... TpSort Score | 109,000,000

10. InProd

InProd moves beyond just configuration auditing, it takes the headache out of managing multiple complex Genesys environments. InProd solves the issues faced by large Genesys powered contact centres which utilise multiple environments.A critical component to be able to restore a service interruption is having the knowledge of what changes were...... TpSort Score | 194,000,000

11. ChangeGear Enterprise

ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management....... TpSort Score | 14,200,000

12. MSM ITSM Software

MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box...... TpSort Score | 2,760,000

13. Navvia

Navvia is equipped with handy tools to easily survey the health of existing processes and build new ones from scratch or templates. Use Navvia to continually improve your processes through full life cycle. Navvia facilitates clear communication, which is the key to ensuring consistency, efficiency and compliance along the way....... TpSort Score | 12,300

14. Mojo Helpdesk

The Awesome Help Desk App for any request.Mojo Helpdesk provides online helpdesk and ticket tracking software. Super Awesome Helpdesk Ticket Tracking + Knowledge Base = Happy Users.Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to...... TpSort Score | 422,000,000

15. Samanage

Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly. The award-winning user interface is so easy to use that many clients are able to get...... TpSort Score | 68,600