Top 15 OTRS Help Desk Alternative and Similar Softwares | Dec 2024

1. Orcadesk

Orcadesk is help desk software designed to improve customer support in company. Automated processes, powerful reporting, simplicity and many more is the reason why it is a favorite choice by many companies when it comes to customer support....... TpSort Score | 193,000,000

2. Jitbit Helpdesk

Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more....... TpSort Score | 82,300,000

3. Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same...... TpSort Score | 112,000,000

4. faasthelp

Faasthelp, customer support one click away. All support needs in one place to the customer with out hindering the business, be it knowledge base, query/issues creation and tracking, chat bot in just a minute. Faastest and easiest way of integration to any business. All customer support needs in one place...... TpSort Score | 404,000

5. Yonyx

About YonyxYonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.Benefits:Customers see the benefits listed below which together result in 10% to 20% increased efficiency while...... TpSort Score | 28,300,000

6. My Hall Monitor

Engaging website visitors has never been easier. My Hall Monitor is an online, in-site Customer Engagement Tools Suite that enables a company to build better relationships with customers through feedback. Companies spend a lot of time to build a product or service and website traffic looks good but nothing is...... TpSort Score | 2,580,000

7. Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. Desk.com helps small businesses and growing support teams create the Happiest Customers...... TpSort Score | 219,000,000

8. Deskulu

Deskulu is an oensource helpdesk built by Taskulu and based on Drupal. It inherits all Drupal's flexibility and plethora of modules that allow you to add more functionality.FEATURESAll existing features offered by Drupal (Role-based user management, customizable fields on all entities, etc), Views (easily visualize information in any...... TpSort Score | 232,000,000

9. KronoDesk

Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. Learn how to utilize help desk software and other ticketing tools to ensure the best...... TpSort Score | 194,000,000

10. LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one...... TpSort Score | 123,000,000

11. Helpdesk Pilot

Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management. An application to manage support tickets online and convert incoming emails into support or trouble tickets....... TpSort Score | 428,000,000

12. Django Helpdesk

django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk....... TpSort Score | 114,000,000

13. Reamaze

Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via email and social media, Livechat, and knowledge bases. Reamaze is the modern support app made for modern...... TpSort Score | 28,300,000

14. Directly

On-demand customer service apps for fast-growing companies.Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out. Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and...... TpSort Score | 109,000,000

15. CitSmart

Sorry, we have added any description on CitSmart...... TpSort Score | 194,000,000