The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.
The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.
Multiple simultaneous active sessions can be conducted using:
•Direct connection to the customer via code or emailed link
•Desktop view and remote control, including whiteboard
•Detailed session history & notes
•Chat interface with predefined replies, URL push, and file transfer
•Detailed system diagnostics, including reboot & reconnect
•Shared global queue
Aeroadmin - zero configuration and easy to use remote desktop software. Ready to use right after downloading. Remote control available within 30 seconds! Aeroadmin works behind NAT and connects computers in different LAN, firewall friendly.Software provides flexible access permissions system and good performance due to auto image/quality balance optimization.Requires no......
Copilot OneClick is a new feature that makes it even easier to support the people you help most often. Install Copilot OneClick once, then connect to their computers with just a single click. Whether you are helping your parents each weekend or running a corporate help desk, Copilot OneClick makes......
**Final update for current Ignition customers only. As a courtesy to our Ignition for iOS customers and in light of the recent update from Apple, LogMeIn is releasing a one time, final update to our app. Ignition for iOS runs on both your iPad and iPhone and works with LogMeIn......
Primarily a Windows program, but with remote control available from Android or Windows devices.Allows: Remote desktop control, file transfers, switching of screen sharing direction, text chat, audio chat. Also has a neat feature to leave a message on the desktop of the controlled PC after you disconnected.This is essentially a......
Leave “where” behind. Work together where you are, in unlimited rooms that hold all your teamwork. Everything you share is right there, in one place.Move fast. No one’s a bottleneck with Spark. When a decision’s needed, everyone weighs in and your project keeps moving.Meet now. Need to talk it through?......
Get unlimited access to cloud-based remote access, web conference, remote support, or help desk service for a dollar a day.......
Auvious is a state of the art real-time communications platform for the web. It provides a seamless way to host and attend virtual meetings but also a powerful tool for professionals to organize classes, conferences, customer support or mentoring sessions within an integrated solution. By establishing secure browser to browser......
Looking for an easy-to-use screen sharing solution for online meetings and web presentations? Look no further. Mikogo is a free online meeting solution full of features to assist you in conducting the perfect web conference or online meeting. Share any screen content or application in true color quality across the......
BeAnywhere is a company specialized in cloud-based solutions, with leading products in the remote access and remote support markets, with advanced IT Support, System Monitoring (RMM) and detailed Management tools, targeting companies and home users.......
View remote desktops, control remote computers via a secure online service. No installation required, works through firewalls, proxies and NAT. Great for desktop sharing and remote support.......
This software package will allow you to create a single exe file that a client can download off your Web page. When executed it will Automatically connect back to you (through firewalls) and allow you to provide remote support. You now can provide support for clients youve never even met,......
With DeskShare, you will show the others your screen or view their desktop. Live via Internet, on demand.During a telephone call, both partners start the DeskShare//Client. The program is self-explanatory and so compact that it will also be available when downloading throughout the world within a few seconds. An installation......
Supremo is software to remotely connect to any computer over the internet, sharing the desktop session. It's free for personal use, and requires a paid plan for commercial usage.* Light and easy-to-use *Supremo is a remote desktop software to provide remote assistance to customers. Supremo is constituted by only one......
Remote Utilities is a remote PC access program for connecting to a remote PC over LAN or via the Internet. The program is used by system administrators, home users and helpdesks for remotely managing PCs in their corporate or home network, or providing customer support. Free edition offers 16 different......
Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced File Transfer function,......
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