Top 15 Kapdesk Alternative and Similar Softwares | Dec 2024

Kapdesk is a customer service software that supports customer issues or ticketing system through multi-channel customer support like email, phone, live chat and social media channels like Twitter and Facebook.

1. Helprace

Helprace Helprace is an all-in-one customer service platform, consisting of a ticketing system, a community with a knowledge base and an intuitive feedback widget.Wow your customers using the best customer service app around! Helprace gives end-users 4 intuitive feedback categories: 1) ask a question 2) share an idea 3) report a......

2. Yonyx

Yonyx About YonyxYonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.Benefits:Customers see the benefits listed below which together result in 10% to 20% increased efficiency while......

3. Zent.IO

Zent.IO Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browserWhether we are a contact center inside a company or a contact center that provides services to customers......

4. Telescope - App Reviews

Telescope - App Reviews Get feedback from your mobile app customers in the Apple App Store and Google Play Store......

5. HelpSite.io

HelpSite.io HelpSite.io gives you…- A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast.- A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time.- A lightning-fast search......

6. SERVUL

SERVUL SERVUL | Lets get better service.Get in touch with your company customer service by choosing the best service channel currently available (Chat, Call, Self-service, Email, Facebook, Twitter and more.. )......

7. Sirportly

Sirportly Sirportly is a feature-rich customer service / help desk application available as an online cloud service or downloadable web application. Features include email integration, knowledge bases, SLAs, flexible reporting, and a powerful API.......

8. Helloumi

Helloumi Helloumi is a Conversational Commerce manager that integrates the main instant messaging apps on a single platform. It allows you to talk to users in real time right where they naturally are. Multi-agent features makes it perfect for teams to efficiently support, communicate or sell. Create support tickets with its......

9. ResponseTek

ResponseTek ResponseTek is a customer experience management (CEM) software company focused on the requirements of Global 2000 organizations with diverse product lines. The ResponseTek Listening Platform™ analyzes valuable customer sentiment in real-time and scales to meet the demands of big data, eliminating silos of customer information captured across multiple channels including......

10. Leapchat

Leapchat Leapchat makes it easy and efficient for your agents to handle customer support via key digital channels like messaging apps, social and web chat in one simple dashboard. This helps you improve customer satisfaction and double agent productivity, which reduces customer churn and support overhead.Key Differentiators:=> all our channels are......

11. elevio

elevio Bring all your support channels right to your user. And inject contextual in-app help into your site with Envisage: https://elev.io/introducing-envisage elevio supports the following channels:- Knowledge Base- Support System- Live Chat- Custom Forms- RSS Feeds- Site Status- and more......

12. Helpjuice

Helpjuice Knowledge base software that includes rich analytics, intelligent and instant searching, multiple languages and fully custom branding. Helpjuice is easy to implement and use.......

13. HelpDocs

HelpDocs HelpDocs helps startups and small businesses around the world create amazing help documentation that’s easy to search, well designed and always available. That means less support tickets and happier users. We'll make sure your help documentation looks great and is always available. We'll help you make docs so great, your......

14. PhaseWare

PhaseWare PhaseWare Tracker, Event Engine, Self Service, and Live Chat:Offer 24/7/365 customer support. Communicate with your customers through multiple channels.Never let another incident fall through the cracks. Take control of your incident management process with PhaseWare.PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.......

15. Firehose Chat

Firehose Chat Firehose Chat makes it easy to carry on live conversations with people who visit your websites. They give you a snippet of code to paste into the HTML of your website and that's it! In the app, you'll see a list of everyone who is on your website. They'll see......