Top 15 MSM ITSM Software Alternative and Similar Softwares | Dec 2024

1. Beetil Service Management Software

IT Service Management is simplified with Beetil Service Desk software. Based on the best practices of the ITIL framework it makes ITSM easy.Beetil is ideal for any business, small or large, who wants to follow service management good practices and deliver better customer service....... TpSort Score | 57,700,000

2. FrontRange HEAT

FrontRange ITSM software brings together a comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver best practices and standardization, and align IT to the delivery of business value. The FrontRange ITSM modular, pre-integrated set of nine modules allows you to choose the functionality your...... TpSort Score | 38,600

3. HelpMaster

If your business needs to log, track, manage, automate and escalate support issues, then please read on.HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite. Priced to be affordable, and packed with features that scale to any size...... TpSort Score | 185,000,000

4. iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes...... TpSort Score | 5,650,000

5. Directly

On-demand customer service apps for fast-growing companies.Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out. Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and...... TpSort Score | 109,000,000

6. Richmond ServiceDesk

Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.- Automate ticket logging via monitored email addresses and respond to users directly within the service desk.- Allow users access to the Customer Service Portal, where they can...... TpSort Score | 20,600,000

7. Clientele ITSM

Have you ever implemented a tool for your IT organization that seemed to have everything you needed in functionality, but the implementation wasn’t as successful as you planned?Our consultants have seen many organizations like this. A lot of time and money was spent choosing and implementing a tool, with poor...... TpSort Score | 57,200,000

8. Inforobo

Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that...... TpSort Score | 11,500,000

9. My Hall Monitor

Engaging website visitors has never been easier. My Hall Monitor is an online, in-site Customer Engagement Tools Suite that enables a company to build better relationships with customers through feedback. Companies spend a lot of time to build a product or service and website traffic looks good but nothing is...... TpSort Score | 2,580,000

10. UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat....... TpSort Score | 28,400,000

11. Samanage

Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly. The award-winning user interface is so easy to use that many clients are able to get...... TpSort Score | 68,600

12. IntraService

IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution....... TpSort Score | 28,300,000

13. HelpDeskSaaS

HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost collaborative package intended to use...... TpSort Score | 28,200,000

14. HelpSite.io

HelpSite.io gives you…- A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast.- A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time.- A lightning-fast search...... TpSort Score | 192,000,000

15. ResponseTek

ResponseTek is a customer experience management (CEM) software company focused on the requirements of Global 2000 organizations with diverse product lines. The ResponseTek Listening Platform™ analyzes valuable customer sentiment in real-time and scales to meet the demands of big data, eliminating silos of customer information captured across multiple channels including...... TpSort Score | 194,000,000