Top 15 Parature Customer Service Software Alternative and Similar Softwares | Dec 2024

1. HelpDeskSaaS

HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost collaborative package intended to use...... TpSort Score | 28,200,000

2. SYBG (Since You Been Gone)

SYBG (Since You’ve Been Gone) is the easiest way for you to (Re)activate and (Re)engage users. Automatically deliver on-site & e-mail product update announcements personalized for each individual user. The result: higher customer activation, engagement, retention, and MAU!How does it work? You simply tell SYBG the product update you want...... TpSort Score | 1,340,000

3. My Hall Monitor

Engaging website visitors has never been easier. My Hall Monitor is an online, in-site Customer Engagement Tools Suite that enables a company to build better relationships with customers through feedback. Companies spend a lot of time to build a product or service and website traffic looks good but nothing is...... TpSort Score | 2,580,000

4. Directly

On-demand customer service apps for fast-growing companies.Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out. Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and...... TpSort Score | 109,000,000

5. HelpSite.io

HelpSite.io gives you…- A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast.- A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time.- A lightning-fast search...... TpSort Score | 192,000,000

6. Helpman

Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center. They reduce the flow on other support channels like chat or email and are more...... TpSort Score | 41,300

7. Helpful

We redesigned the support tool to get out of the way, so you focus on being a helpful human.Helping your customers with good answers and thoughtful direction should be a breeze, focused 100% on support – and nothing else.BUILT WITH YOUR CUSTOMERS IN MINDFeels personal to your customersCustomers receive emails...... TpSort Score | 407,000,000

8. Mojo Helpdesk

The Awesome Help Desk App for any request.Mojo Helpdesk provides online helpdesk and ticket tracking software. Super Awesome Helpdesk Ticket Tracking + Knowledge Base = Happy Users.Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to...... TpSort Score | 422,000,000

9. Tender Support

Tender Support organizes your customer care so you can focus on delivering the best service possible.We collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream. Tender organizes your support in a simple way that makes sure...... TpSort Score | 106,000,000

10. Inforobo

Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that...... TpSort Score | 11,500,000

11. Live Documents

Live Documents is a web-enabled Office productivity suite (word processing, spreadsheets, presentations, mail) that can be used as software on your desktop or as services within your browser whether you are online or offline....... TpSort Score | 238,000,000

12. Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform Agile, smart and convenient....... TpSort Score | 801,000

13. Helpdesk Pilot

Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management. An application to manage support tickets online and convert incoming emails into support or trouble tickets....... TpSort Score | 428,000,000

14. CustomAnswers

CustomAnswers provides a highly customizable web based helpdesk and customer relationship management software to enhance customer experience. It includes a knowledge base, email management, issue tracking with robust workflow functionality....... TpSort Score | 193,000,000

15. ProdPad

Capture Ideas: Your ideas are important. Don't ever lose one again. You and your whole team have ideas about how to improve your product. Capture these ideas so nothing slips through the cracks!Build your Roadmap: Map your product development plans. Your product roadmap allows everyone to see when you’ll be...... TpSort Score | 194,000,000