Top 15 SysAid Alternative and Similar Softwares | Nov 2024

1. Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. Desk.com helps small businesses and growing support teams create the Happiest Customers...... TpSort Score | 219,000,000

2. Yonyx

About YonyxYonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.Benefits:Customers see the benefits listed below which together result in 10% to 20% increased efficiency while...... TpSort Score | 28,300,000

3. UVdesk

A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.Features of UVdesk- Knowledgebase - It is a centralized reservoir for information: a public library, a database...... TpSort Score | 86,200,000

4. faasthelp

Faasthelp, customer support one click away. All support needs in one place to the customer with out hindering the business, be it knowledge base, query/issues creation and tracking, chat bot in just a minute. Faastest and easiest way of integration to any business. All customer support needs in one place...... TpSort Score | 404,000

5. OTRS Help Desk

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they...... TpSort Score | 69,500,000

6. Jitbit Helpdesk

Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more....... TpSort Score | 82,300,000

7. MetaCaseDesk

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.Office 365 customers have an option to use MetaCaseDesk on MetaOption Cloud, and an optional sync component syncs the data back to their Office 365 SharePoint Online lists and libraries.MetaCaseDesk...... TpSort Score | 28,300,000

8. Enchant

Simple customer support for growing teams. It's like gmail on steroids!Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.To your customers, it's just email. They will never see a ticket number and will never have to log into anything!...... TpSort Score | 278,000

9. Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same...... TpSort Score | 112,000,000

10. LiveChat

LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.Create LiveChat account, customize it in 3 minutes and chat right away...... TpSort Score | 138,000,000

11. Kayako

Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and self-help. More than 30,000 organizations trust Kayako to power their customer support....... TpSort Score | 1,200,000

12. Deskulu

Deskulu is an oensource helpdesk built by Taskulu and based on Drupal. It inherits all Drupal's flexibility and plethora of modules that allow you to add more functionality.FEATURESAll existing features offered by Drupal (Role-based user management, customizable fields on all entities, etc), Views (easily visualize information in any...... TpSort Score | 232,000,000

13. Helpful

We redesigned the support tool to get out of the way, so you focus on being a helpful human.Helping your customers with good answers and thoughtful direction should be a breeze, focused 100% on support – and nothing else.BUILT WITH YOUR CUSTOMERS IN MINDFeels personal to your customersCustomers receive emails...... TpSort Score | 407,000,000

14. KronoDesk

Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. Learn how to utilize help desk software and other ticketing tools to ensure the best...... TpSort Score | 194,000,000

15. LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one...... TpSort Score | 123,000,000