Top 15 MetaCaseDesk Alternative and Similar Softwares | Dec 2024

1. SysAid

SysAid Help Desk Software by Ilient. SysAid, formerly Ilient, offers a powerful and dynamic web-based infrastructure solution for the internal and external service desk. Our trademark SysAid products combine feature-richness with true ease-of-use, seamless installation and smooth integration. Service professionals in over 55,000 companies worldwide enjoy unrivalled service excellence and...... TpSort Score | 177,000

2. Reamaze

Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via email and social media, Livechat, and knowledge bases. Reamaze is the modern support app made for modern...... TpSort Score | 28,300,000

3. UVdesk

A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.Features of UVdesk- Knowledgebase - It is a centralized reservoir for information: a public library, a database...... TpSort Score | 86,200,000

4. Helpdesk Pilot

Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management. An application to manage support tickets online and convert incoming emails into support or trouble tickets....... TpSort Score | 428,000,000

5. Deskulu

Deskulu is an oensource helpdesk built by Taskulu and based on Drupal. It inherits all Drupal's flexibility and plethora of modules that allow you to add more functionality.FEATURESAll existing features offered by Drupal (Role-based user management, customizable fields on all entities, etc), Views (easily visualize information in any...... TpSort Score | 232,000,000

6. HelpMaster

If your business needs to log, track, manage, automate and escalate support issues, then please read on.HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite. Priced to be affordable, and packed with features that scale to any size...... TpSort Score | 185,000,000

7. Orcadesk

Orcadesk is help desk software designed to improve customer support in company. Automated processes, powerful reporting, simplicity and many more is the reason why it is a favorite choice by many companies when it comes to customer support....... TpSort Score | 193,000,000

8. My Hall Monitor

Engaging website visitors has never been easier. My Hall Monitor is an online, in-site Customer Engagement Tools Suite that enables a company to build better relationships with customers through feedback. Companies spend a lot of time to build a product or service and website traffic looks good but nothing is...... TpSort Score | 2,580,000

9. Directly

On-demand customer service apps for fast-growing companies.Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out. Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and...... TpSort Score | 109,000,000

10. Help Desk Authority

Help Desk Authority is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets...... TpSort Score | 48,000,000

11. faasthelp

Faasthelp, customer support one click away. All support needs in one place to the customer with out hindering the business, be it knowledge base, query/issues creation and tracking, chat bot in just a minute. Faastest and easiest way of integration to any business. All customer support needs in one place...... TpSort Score | 404,000

12. LiveChat

LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.Create LiveChat account, customize it in 3 minutes and chat right away...... TpSort Score | 138,000,000

13. LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one...... TpSort Score | 123,000,000

14. Brimir

Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface.Received emails are converted to tickets, which can be assigned to agents....... TpSort Score | 28,400,000

15. Kayako

Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and self-help. More than 30,000 organizations trust Kayako to power their customer support....... TpSort Score | 1,200,000