Top 15 Most Popular Support Ticket System Softwares | Dec 2024

1. LabManager

LabManager is a full-featured and powerful application designed to manage repair jobs in a laboratory. It’s designed and optimized to the needs of an IT support company, but it can be adapted for potentially any use that involves a support workflow. The app can help you organize jobs and enhance...... TpSort Score | 1,140,000,000

2. Magdesk

Online customer support application - ticketing system....... TpSort Score | 1,080,000,000

3. BoardThreads

You'll get a new card on a list on every new email at your-address@boardthreads.com, and you can reply by commenting on that same card.No more interfaces to learn or log in to, everything happens inside Trello's easy to grasp, live and super fast interface. Manage your team as you would...... TpSort Score | 1,080,000,000

4. Mojo Helpdesk

The Awesome Help Desk App for any request.Mojo Helpdesk provides online helpdesk and ticket tracking software. Super Awesome Helpdesk Ticket Tracking + Knowledge Base = Happy Users.Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to...... TpSort Score | 422,000,000

5. Deskulu

Deskulu is an oensource helpdesk built by Taskulu and based on Drupal. It inherits all Drupal's flexibility and plethora of modules that allow you to add more functionality.FEATURESAll existing features offered by Drupal (Role-based user management, customizable fields on all entities, etc), Views (easily visualize information in any...... TpSort Score | 232,000,000

6. SupportPal

SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and more.SupportPal has organisations, allowing multiple users...... TpSort Score | 210,000,000

7. Orcadesk

Orcadesk is help desk software designed to improve customer support in company. Automated processes, powerful reporting, simplicity and many more is the reason why it is a favorite choice by many companies when it comes to customer support....... TpSort Score | 193,000,000

8. BeSnappy

Never lose track of an email again. Never wonder where it is in the support process, or who’s looked at it, or whether it’s been replied to. Snappy tracks its progress from start to finish, and allows you to assign team members, add tags, and reply to the customer as...... TpSort Score | 193,000,000

9. DiamanteDesk

DiamanteDesk is an easy-to-use, open source support ticketing system and customer service solution powered by Eltrino. Let's Rock your eCommerce together!...... TpSort Score | 185,000,000

10. eStreamDesk

Ticketed support and e-mail managementIf you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver...... TpSort Score | 185,000,000

11. Zent.IO

Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browserWhether we are a contact center inside a company or a contact center that provides services to customers...... TpSort Score | 180,000,000

12. Helpy.io

Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:- Private Support Discussions (aka tickets)- Community Support Forums- Voteable Discussion topics and Replies- Knowledgebase- Full Text Search.- Pre-wired for Google Analytics- Mobile-first...... TpSort Score | 180,000,000

13. LiveChat

LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.Create LiveChat account, customize it in 3 minutes and chat right away...... TpSort Score | 138,000,000

14. PHPBack

PHPBack is a web application made with PHP/MySQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your products. User feedback has proved to be really effective even if you have a community project or a commercial project. Since...... TpSort Score | 122,000,000

15. Jitbit Helpdesk

Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more....... TpSort Score | 82,300,000