Top 6 Most Popular Social Customer Service Softwares | Dec 2024

Here are the top 6 most popular social customer service softwares as derived from our TpSort Score which is a continually popular score, it denotes an estimated popularity of a software.

1. SparkCentral

SparkCentral Deliver amazing customer experiences at scale across any messaging channel....... TpSort Score | 197,000,000

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard...... TpSort Score | 46,700,000

3. Pagelanes

Pagelanes is social media management made easy. Watch over all of your pages at once and never miss a thing. Its central features are ticketing, content publishing and collaboration. With ticketing you receive everything that is posted to one of your pages in real-time. With our content calendar you can...... TpSort Score | 28,300,000

4. Brand24

Brand24 Brand24 is a beautiful and simple online monitoring application. Thousands of brands of all sizes (incl. Intel, IKEA, H&M, GlaxoSmithKleine, Carlsberg) use Brand24 to identify and analyze online conversations about their brands, products and competitors. Brand24 provides a reliable, easy to use, and affordable solution that allows you to both...... TpSort Score | 28,200,000

5. Respond

Respond Most social media tools are built for marketing, not customer service. But smart companies know social media isn't just about creating buzz, it's also one of the best ways to build lasting relationships with your customers and keep them happy. Too bad 99% of social media management tools simply aren't...... TpSort Score | 20,100,000

6. Leapchat

Leapchat makes it easy and efficient for your agents to handle customer support via key digital channels like messaging apps, social and web chat in one simple dashboard. This helps you improve customer satisfaction and double agent productivity, which reduces customer churn and support overhead.Key Differentiators:=> all our channels are...... TpSort Score | 964,000